Frequently Asked Questions
How long does setup take?
Typically 4 hours to 2 days.
We import your existing contract and price files, guide you through an onboarding workshop, set up your first portfolio, and provide live training.
From day one, a dedicated Success Manager is there to answer your questions.
What data do I need?
Your supplier contracts, load profiles / metering data, and your procurement or hedging strategy.
Is my data secure?
Yes - absolutely.
- Hosted in a secure EU cloud (Western Europe)
- Encrypted at rest and in transit
- Role-based access control via API key - you decide who sees what
Can I export my reports?
Yes. You can export PDF reports and a standard Excel file with all calculated time series.
Do I have to enter data manually?
Not necessarily.
- You can copy-paste or upload CSV/Excel files
- API imports are available
- In some countries, we offer direct integrations with local grid operators
How often are prices and quantities updated?
- Prices update daily
- Quantities update when you import data or via integrations (not automatic in the default setup)
What if I manage 10 contracts in 4 countries?
No problem. Portfolios is designed for multi-country, multi-commodity, multi-contract scenarios - and keeps everything clear and manageable.
Can I compare gas and electricity in one place?
Yes - across countries, portfolios, and contracts.
Do you help with setup or onboarding?
Yes. We provide guided onboarding services:
- Explain the tool step by step
- Train your team
- Build your first portfolios together
We also share best practices so you get value faster.
Can I test it before we buy?
We don’t offer generic self-serve trials because they rarely show real value. Instead, we offer:
- A 30-minute live demo
- And, if helpful, a 10-minute needs check beforehand
That way, you see how the tool fits your setup from the start.
Interested?
What does pricing depend on?
Pricing depends on multiple parameters: countries, commodities, portfolios. It is tailored to individual customer needs.
For a quick price indication, contact Sales.
After a short scoping session, we’ll provide a precise quote.
Can I combine multiple views and commodities in one report?
Yes - flexible reporting lets you mix contracts, portfolios, and commodities in a single view.
Will I see my real energy cost, not just market prices?
Yes. As actual data becomes available, forecasts are replaced by real values.
Future positions are valued using HPFC (hourly price forward curves) - the industry standard for accurate pricing.
Can I drill down from high-level overviews to details?
Yes - down to a 15-minute granularity if needed.
Can my colleagues use it too?
Absolutely.
- Role-based access ensures everyone sees the right data
- Shared calculation logic keeps numbers consistent
- Custom views make the tool relevant for each person
- You can assign responsibilities and tasks to avoid ambiguity
What if we already use Excel models?
We’ll help you migrate your processes to the eTools.
Most customers save hours of manual work, reduce errors, and get results faster.