Frequently Asked Questions
How long will setup take?
Typically 4 hours to 2 days.
We import your existing contract and price files, guide you through an onboarding workshop, set up your first portfolio, and provide live training.
From day one, a dedicated success manager is there to answer your questions.
What data do I need?
Your supplier contracts, load profiles / metering data, and your procurement or hedging strategy.
Is my data secure?
Yes - absolutely.
- Hosted in a secure EU cloud (Western Europe)
- Encrypted during storage and transmission
- Role-based access control via API key - you decide who sees what
Can I export my reports?
Yes. You can export PDF reports and a standard Excel file with all calculated time series.
Do I have to enter data manually?
Not necessarily.
- You can copy-paste or upload CSV/Excel files
- API imports are available
- In some countries, we offer direct integrations with local grid operators
How often are prices and quantities updated?
- Prices update daily
- Quantities update when you import data or via integrations (not automatic in the default setup)
What if I manage 10 contracts in 4 countries?
No problem. Portfolios is designed for multi-country, multi-commodity, multi-contract scenarios - and keeps everything clear and manageable.
Can I compare gas and electricity in one place?
Yes - across countries, portfolios, and contracts.
Do you help with setup or onboarding?
Yes. We provide guided onboarding services:
- Explaining the tool step by step
- Training of your team
- Setting up your first portfolio together
- Best practices and recommendations for your use case
We also share best practices so you get value faster.
Can I test it before we buy?
You can experience the systems features as a part of:
- A 30-minutes live demo and/or
- A 10-minutes needs-check beforehand
You will get the true added value only after the training phase. That is why, we do not offer test access.
Interested?
What does the pricing offer depend on?
Pricing depends on multiple parameters: countries, commodities, portfolios. It is tailored to individual customer needs.
For a quick price indication, contact our sales team.
After a short scoping session, we’ll provide a detailed quote.
Can I combine multiple views and commodities in one report?
Yes - flexible reporting lets you mix contracts, portfolios, and commodities in a single view.
Will I see my real energy cost, not just market prices?
Yes. As actual data becomes available, forecasts are replaced by real values.
Future positions are valued using HPFCs (hourly price forward curves) - the industry standard for accurate pricing.
Can I break down high-level overviews into details?
Yes - down to a 15-minute granularity if needed.
Can my colleagues use the tool too?
- Role-based access ensures everyone only sees the data relevant to them
- Shared calculation logic keeps numbers consistent
- Custom views make the tool relevant for each person
- You can assign responsibilities and tasks to avoid ambiguity
What if we already use Excel models?
We’ll help you to migrate your processes to eTools.
Most customers save hours of manual work, reduce errors, and get results faster.
Have something else to ask? Write to us.